Version 2.0. Replaces the version dated 20 August 2026. This Refund Policy forms part of the Terms of Service. Where this page and clause 14 of the Terms differ, clause 14 governs. Everything here is stated in the same words as the Terms wherever the two cover the same ground.
The short version.
- Cancel any time. On the web, Mac or Windows, cancelling takes effect at the end of the period you have already paid for, and you keep Derive Pro until then. Inside the iPhone or iPad app, Apple bills you, so you cancel with Apple.
- As a general rule we do not refund a period you are part way through. That is the same rule most subscriptions use. Refunds outside your legal rights are at our discretion, and you can always ask.
- Your legal rights come first. In the EU, EEA and UK you have 14 days after buying on the web to change your mind and get a full refund. In Australia the Australian Consumer Law applies. The Terms also promise refunds in specific situations, and this page lists them.
- Apple purchases are refunded by Apple, not by us.
1. Which document governs
1.1 This page and the Terms of Service are written to say the same thing. Clause 14 of the Terms, Cancelling, refunds and changing your mind, is the authoritative statement. If you find a difference, the Terms win, and please tell us at matt@derivenotes.com so we can fix it.
1.2 Derive Pro is sold on two rails, and which one applies is decided by where you bought: through Stripe for the web, Mac and Windows (clause 10 of the Terms), and through Apple in-app purchase for iPhone and iPad (clause 11 of the Terms). Most of this page depends on which rail you are on.
2. Cancelling
2.1 Web, Mac or Windows. You can cancel at any time in Settings, Account, with no retention questions and no reason required. Cancellation on this rail always takes effect at the end of the period you have already paid for. You keep Derive Pro until then, and you are not charged again.
2.2 Without signing in. You can also cancel without logging in, at derivenotes.com/cancel. Enter the email address on the account and follow the link we send you. This route exists so that losing access to your account never means losing the ability to stop being billed.
2.3 iPhone or iPad. If you subscribed inside the Derive app on iPhone or iPad, Apple is the seller and Apple bills you. You manage your subscription and turn off auto-renew in your Apple Account settings, not in Derive. Turn it off at least 24 hours before the end of the current period to avoid the next charge. Derive has no ability to cancel, change or refund a subscription billed by Apple.
2.4 Cancelling is not a refund. Cancelling stops future billing. It does not, by itself, refund the period you are in.
2.5 Free trials. If you cancel before a free trial ends, you are not charged. The trial runs to its end date and the subscription does not start.
3. Our general position on refunds
3.1 Outside the rights described in sections 4, 5, 6 and 7, refunds are at our discretion. We do not, as a rule, refund partial months or the unused part of a billing period. Email matt@derivenotes.com and tell us what happened. We aim to respond within 5 business days.
3.2 This general position never limits a legal right. If you are a consumer in the EU, EEA or UK, section 4 overrides it, including the point about partial periods. If you are in Australia, section 5 applies. If the Terms promise a refund for your situation, section 6 applies.
4. EU, EEA and UK: your 14 day right to change your mind
4.1 If you are a consumer in the EU, EEA or UK and you bought on the web, Mac or Windows, you have 14 days from the day the contract is concluded to withdraw, for any reason or no reason. You do not need our agreement. Nothing in this policy asks you to give this right up.
4.2 When the 14 days start. The period starts on the day your subscription contract is made, which is the day you complete checkout. It is not the day your free trial ends and it is not the day of your first charge.
4.3 The refund is in full. We do not ask you to waive this right at checkout and we do not collect the express request and acknowledgment that would let a trader deduct for the time already supplied. So no proportionate deduction is made.
4.4 How to withdraw. Any clear statement is enough. Email matt@derivenotes.com, or use the model withdrawal form below. It counts if you send it before the deadline, even if it arrives after. If you cancelled at derivenotes.com/cancel within the 14 days, email us as well, so that we know to treat the cancellation as a withdrawal and refund you.
4.5 When you get the money. Within 14 days of telling us, to the same payment method, with no fee.
4.6 If you withdraw during a free trial, the subscription ends and there is nothing to refund because nothing has been charged.
4.7 This right is separate from, and additional to, your rights under the Australian Consumer Law in section 5 and your digital content rights under clause 23 of the Terms. Using one does not give up another.
Model withdrawal form
You do not have to use this wording. If you would rather, copy it into an email to matt@derivenotes.com and fill in the blanks.
- To Derive Notes Pty Ltd, 2/290 Boundary Street, Spring Hill QLD 4000, Australia, matt@derivenotes.com:
- I hereby give notice that I withdraw from my contract for the provision of the following service: a Derive Pro subscription.
- Ordered on: [date you completed checkout]
- Name: [your name]
- Address: [your address]
- Email address on the account: [your email]
- Date: [today's date]
5. Australian Consumer Law
5.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
5.2 Nothing in this Refund Policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
5.3 If you believe you are entitled to a refund under the Australian Consumer Law, email matt@derivenotes.com and we will assess your claim promptly. This applies whichever rail you bought on: Apple issues the refund for an App Store purchase, but your consumer rights against us as the supplier of the Service are unaffected.
6. Refunds the Terms promise
The Terms of Service commit us to a refund of the unused part of any prepaid period in these situations. They apply on the Stripe rail; on the Apple rail, Apple issues refunds, and we will help you make the request.
| Situation | Terms clause | What you get |
|---|---|---|
| We restrict your AI usage under the fair use clause and you ask | 5.4 | The unused part of your period |
| We change Derive in a way that materially reduces Derive Pro, and you cancel within 30 days | 16.3 | Pro rata refund of any prepaid period |
| We discontinue Derive | 16.4 | 90 days' notice, export kept working, and the unused part of any prepaid subscription |
| We terminate or suspend you for a reason that is not your material breach | 17.5 | Pro rata refund of any prepaid period |
| We make a material change to the Terms and you cancel before it takes effect | 27.2 | Pro rata refund of any prepaid period |
| Something outside anyone's control stops the Service for more than 30 days and either of us ends the agreement | 29.5 | The unused part of any prepaid period |
7. Purchases inside the iPhone or iPad app
7.1 Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com. Apple decides them under its own rules. We generally cannot grant them, because Apple is the seller and holds the money.
7.2 Deleting your Derive account does not cancel an Apple subscription, and Apple will keep charging you until you cancel it in your Apple Account settings. If you are billed by Apple and you want the billing to stop, cancel with Apple first.
7.3 Your rights under sections 4 and 5, and under clause 23 of the Terms, still apply to us as the supplier of the Service.
8. Deleting your account while subscribed
8.1 Deleting your account cancels a Stripe subscription immediately, not at the end of the period, and the unused part of the period is not refunded automatically. If you want to use the time you have paid for, cancel first (section 2.1), let the period run out, and then delete.
8.2 If you have already deleted and there was unused time left, you can ask us under section 3, and your rights under sections 4 and 5 are unaffected.
9. Founding Member payment
9.1 Founding Members made a founding payment during the pre-launch waitlist. That payment covers the first month of the founding subscription and secures the founding rate. It is not a deposit or a separate fee.
9.2 If your founding subscription has not yet started, you can ask for a full refund of that founding payment at any time, no questions asked. Email matt@derivenotes.com.
9.3 Once your founding subscription has started, the payment is your first month and the rest of this policy applies to it. The locked founding rate is protected by clause 13.5 of the Terms.
10. How to ask, and what happens next
10.1 How to ask. Email matt@derivenotes.com with your name, the email address on the account, the date of the payment, and what happened. We aim to respond within 5 business days.
10.2 How a refund is paid. Refunds on the Stripe rail go back to the payment method you paid with, through Stripe. Allow 5 to 10 business days for it to appear on your statement, depending on your bank or card provider. Your payment provider will show the refund, and when we process one by hand we will confirm it to you by email.
10.3 Apple. Refunds on the Apple rail are paid by Apple on Apple's timetable.
11. When we can refuse
11.1 We may refuse a discretionary refund where there is evidence of fraud, abuse or a breach of the Terms of Service, for example accounts created to farm trials or referrals, or where the request is for a billing period that ended more than 30 days ago.
11.2 This section does not let us refuse a valid withdrawal under section 4, a valid claim under the Australian Consumer Law in section 5, or a refund the Terms promise in section 6. Those are rights, and this section does not limit them.
12. Changes to this policy
12.1 We may update this policy. Where a change is material, we will tell active subscribers at least 30 days before it takes effect, by email to the address on the account, in the same way as clause 27 of the Terms. A material change does not apply to a period you have already paid for unless it is in your favour or the law requires it.
13. Contact
Derive Notes Pty Ltd (ACN 696 859 597), 2/290 Boundary Street, Spring Hill QLD 4000, Australia.
Email: matt@derivenotes.com
Terms of Service, Privacy Policy, Cookies, Subprocessors, Children and students, and cancel without signing in at derivenotes.com/cancel.