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Refund Policy

Last updated: 4/19/2026

1. Overview

This Refund Policy applies to all payments made through Derive (derivenotes.com), operated by Derive Notes Pty Ltd. We want you to be satisfied with your purchase. If you are not, this policy outlines your options.

2. Founding Member Waitlist Payment

During the pre-launch waitlist period, Founding Members pay $5 USD upfront. This payment covers your first month of access and secures the founding member subscription rate. It is not a deposit or separate fee. This payment is subject to the following refund terms:

  • Before Product Launch: If you request a refund before the product officially launches, you are entitled to a full refund of your $5 USD founding member payment. No questions asked.
  • After Product Launch: Once the product launches and your subscription becomes active, the initial $5 USD payment is treated as your first month of subscription and is subject to the standard subscription refund terms below.

3. Subscription Refunds

Once your subscription is active (after product launch), the following refund terms apply:

  • You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.
  • We do not provide refunds for partial months or unused portions of a billing period. This is standard practice for subscription-based services.
  • After cancellation, you will continue to have access to the Service until the end of the period you have already paid for.

4. Australian Consumer Law Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in this Refund Policy limits or overrides your rights under the Australian Consumer Law.

You are entitled to a refund or other remedy if:

  • The service is not provided with due care and skill.
  • The service is not fit for the purpose we have represented or that you have made known to us.
  • The service is not provided within a reasonable time (where no time is specified).
  • The service fails to meet any other consumer guarantee under the Australian Consumer Law.

If you believe you are entitled to a refund under the Australian Consumer Law, please contact us and we will assess your claim promptly.

5. How to Request a Refund

To request a refund, please email us at matt@derivenotes.com with the following information:

  • Your name and the email address associated with your account.
  • The date of the payment you are requesting a refund for.
  • The reason for your refund request.

We will review your request and respond within 5 business days.

6. Refund Processing

Once a refund is approved:

  • Refunds will be processed to your original payment method via Stripe.
  • Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
  • You will receive an email confirmation when your refund has been processed.

7. Exceptions

We reserve the right to refuse a refund if:

  • There is evidence of fraud, abuse, or violation of our Terms of Service.
  • The refund request is made for a billing period that has already ended (outside of consumer law guarantees).

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to active subscribers via email.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at: